Return Policy - Si-jin Scarf

You are eligible for exchange or return in the following cases:

a) You can exchange or return your order within seven (7) days of receiving your delivery of the purchase. If the delivery is delayed after you have received your purchase, you can exchange or return your order within seven (7) days upon receipt of your order or after the start of the shipping date.

b) You may exchange or return your order within three (3) months following delivery or within thirty (30) days of becoming aware that the goods and services were delivered in specifications that are different from how they were advertised or promised.

You are not eligible for exchange or return in the following cases:

– If the goods have been damaged or destroyed due to causes attributable to you (However, you are eligible to cancel your order if you had opened the packaging to examine the contents.)

– If the value of the goods has depreciated significantly due to partial or heavy use
– If the value of the goods has depreciated significantly because a long period of time has elapsed, making it difficult to resell the goods
– If the packaging has been damaged for goods that can be reproduced as identical counterfeits

– If we have obtained your consent of ineligibility because irrecoverable damage to the seller is expected in the case of an order cancellation for goods that are produced individually for an order.

– If the provision of digital content has already commenced. (However, this shall not apply to the portion for which the provision of such digital content has not commenced in cases of a contract comprising divisible services or divisible digital content.)

※ You bear the cost of returning your order in the case of an exchange or return whereby the reason for exchange or return is based on your preferences (including exchange for a different color or size, etc.) rather than damage or if the product not matching its description.

Customs and Duties
The recipient will be held responsible for international shipments, additional costs for customs, taxes or other fees might occur. Please be advised that Customs duties, sales tax on imports as well as handling costs will not be refunded by us in case of a return.
In the case that the recipient refuses to receive the parcel, the order will be returned to Germany and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.

Refunds

It will take 3-5 business days to issue a refund for a returned or cancelled order.

Please be advised that your refund may not be processed until the next billing month depending on your credit card issue bank’s billing schedule.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Exchange and return address: Breslauer Straße 30, Karlsbad, Germany, 76307.

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at si-jin@gmx.de and send your item to: Breslauer Straße 30, Karlsbad, Germany, 76307.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.